FOLIOVELLE · YOUR WRITING SPACE
Refunds
For each purchase, you may request a full refund within 7 calendar days after payment. This deadline does not apply to duplicate charges, non-delivery or unresolved service failures. Your statutory consumer rights are preserved.
Contact Support with your purchase email, order reference and reason. We reply within 48 hours of your request and make a decision within 5 calendar days of the request. Approved refunds are initiated to the original payment method within 5 calendar days of approval and confirmed by email. Bank or payment-provider processing time is additional. A request or automated acknowledgement is not refund approval or completion.